Shipping Explained: Terms and Guarantees


Shipping Classes

First thank you for shopping on GTFO It’s Vegan. We are extremely grateful for your business.

Every product on the site is labeled with either a COLD SHIPPER or SHELF STABLE label. You can find this on the product page on top of the product title.

This indicates that the product must be sent in one of our COLD SHIPPERS via 1 or 2 day shipping (either air or ground, depending on where you are in U.S.) The COLD SHIPPER includes a recyclable corrugated box, recyclable liner, and coolant (including dry ice and/or recyclable gel packs. If any product within your order has this label, the entire order must be sent via a COLD SHIPPER. We cannot split up orders. We recently increased our pricing per cold shipper to $7.99 from $6.99 given the increased cost of shipping materials (boxes, liners, dry ice). We sincerely apologize for any inconvenience.

This indicates that the product can be sent with the less expensive ground shipping option and can take 1-5 days to arrive, depending on where you are in the U.S. Every product in your order must have SHELF STABLE tag for it to be shipped via ground shipping.

Shipping Costs

Currently, GTFO It’s Vegan’s first Fulfillment Center is in Southern California.

As explained above, if any item within your order has the COLD SHIPPER label, it must arrive within 2-days. We have thoroughly tested our cold shippers and cannot guarantee items will arrive at the required temperature if it takes more than 2 days to arrive. We also WILL NOT use Styrofoam shippers given the negative impact on the environment, even though these can last more than 2 days. This is why we eliminated the 3-day ground and air shipping option.

Given the location of our warehouse, we only have a 1 or 2 day UPS ground shipping option for customers located in California, and parts of Utah, Nevada, and Arizona. For anyone living outside these areas, we must use UPS 1 or 2 day air.

We understand Air Shipping is expensive. Air shipping costs are based on the weight, box size, and number of items in your package. Since the start of COVID, UPS raised all of their rates and have yet to reduce them to pre-COVID levels. We make NO MONEY on what you pay for shipping! In fact, we lose money, as we subsidize what you pay by $10-15 to make it somewhat more affordable to you.

Also as explained above, you can opt for less expensive Ground Shipping if all of the items in your cart are labeled with SHELF STABLE.

Per the top of the site, we have a a coupon for FIRST TIME CUSTOMERS to help reduce the cost of shipping.

Use SAVESHIP$10 On Orders > $75

For current customers, we strongly encourage you to purchase one of our Saver Memberships which will give you 10% lower pricing on all items. You will find this ofter can offset some or all of your shipping costs.

And as we continue to grow, we hope to negotiate better and better rates with UPS.  Also, we will be opening our Midwest fulfillment center soon which should also help reduce shipping rates by enabling us to use ground shipping to reach most destination.

Shipping Time Frames

We require up to 24-36 hours to process your order. We only ship MON-THU each week. Any 2-Day Air packages can only be only shipped on MON-WED each week.

We make every effort to ship on your REQUESTED ship date, but we CANNOT guarantee your package will always ship on this date. Once shipped your package will arrive in the number of days specified in the shipping option you choose.

As explained above, our Cold Shippers are designed to last up to 48 hours. Given our carriers sometimes mishandle packages, some items may thaw during transport. Please note, as all products are plant-based, as long as your shipment arrives cool, items can be re-frozen or refrigerated as appropriate.

We also do not label our boxes with “perishable” tags, as we have found carriers sometimes mistreat packages with these labels. It is the responsibility of the customer to retrieve and properly store your package immediately upon arrival.

No refunds or credits will be offered for spoilage if items arrive within the promised delivery window.

Route Shipping Protection

We have added SHIPPING PROTECTION FROM ROUTE™️ at a nominal cost. This will protect your package from damage, loss or theft. If you uncheck this box (located at the top of YOUR CART) we CANNOT INSURE NOR GUARANTEE your shipment, and you will assume full responsibility for damage, loss, or theft.

Route offers you “peace of mind” package protection for all of your orders at an affordable price. The cost to you is only around 1.5% of the cart value to fully protect your package in the event that it is lost, damaged, or stolen. 

If you choose to have Route Shipment Protection and have a package that is lost, damaged, or stolen, please contact us immediately at support@gtfoitsvegan.com to begin the claim filing process. You will then have the choice to either refund or replace your package.

If you choose a refund, Route will refund you ONLY the cost of the groceries. Please contact support@gtfoitsvegan.com to have the shipping fees refunded or to receive a store credit towards your next purchase.

Please know, the claim filing and handling process may take a few days, so please be patient.

OF NOTE, PLEASE USE THE GTFO It’s Vegan website as your source to track shipping, NOT ROUTE. ROUTE should be primarily used to file a claim, if necessary.