We require up to 24-36 hours to process your order. We only ship MON-THU each week. Any 2-day packages are only shipped on MON-WED each week.
We make every effort to ship on your REQUESTED ship date, but we CANNOT guarantee your package will always ship on this date. Once shipped your package will arrive in the number of days specified in the shipping option you choose.
Our cold shippers use eco-friendly liners and are packed with gel packs (and dry ice if frozen goods are shipped). Some items may thaw during transport. Please note, as all products are plant-based, as long as your shipment arrives cool, items can be re-frozen or refrigerated as appropriate.
No refunds or credits will be offered for spoilage if items arrive within the promised delivery window.
About Route Shipping Protection:
We have added SHIPPING PROTECTION FROM ROUTE™️ at a nominal cost. This will protect your package from damage, loss or theft. If you uncheck this box (located at the top of YOUR CART) we CANNOT INSURE NOR GUARANTEE your shipment, and you will assume full responsibility for damage, loss, or theft.
Route offers you “peace of mind” package protection for all of your orders at an affordable price. The cost to you is only around 1.5% of the cart value to fully protect your package in the event that it is lost, damaged, or stolen.
If you choose to have Route Shipment Protection and have a package that is lost, damaged, or stolen, please contact us immediately at firstname.lastname@example.org to begin the claim filing process. You will then have the choice to either refund or replace your package.
If you choose a refund, Route will refund you ONLY the cost of the groceries. Please contact email@example.com to have the shipping fees refunded or to receive a store credit towards your next purchase.
Please know, the claim filing and handling process may take a few days, so please be patient.
OF NOTE, PLEASE USE THE GTFO It’s Vegan website as your source to track shipping, NOT ROUTE. ROUTE should be primarily used to file a claim, if necessary.