First thank you for shopping on GTFO It’s Vegan. We are extremely grateful for your business.
Every product on the site is labeled with either a COLD SHIPPER or SHELF STABLE label. You can find this on the product page on top of the product title.
This indicates that the product must be sent in one of our COLD SHIPPERS via 1, 2, or 3 day shipping (either air or ground, depending on where you are in U.S.) The COLD SHIPPER in made with a revolutionary biodegradable expandable polystyrene (EPS) called EVRgreen. This advanced material looks and performs the same as standard EPS, has the same shelf life, and continues to be recyclable along with all polystyrene.
If any product within your order has this label, the entire order must be sent via a COLD SHIPPER. We cannot split up orders. We recently increased our pricing per cold shipper to $8.99 from $7.99 given the increased cost of shipping materials (boxes, liners, dry ice). Additional charges may apply for larger orders that require more packaging.
This indicates that the product can be sent with the less expensive ground shipping option and can take 1-5 days to arrive, depending on where you are in the U.S. Every product in your order must have SHELF STABLE tag for it to be shipped via ground shipping.
Several products ship directly from the vendor. These products will be tagged with “Ships Free By Vendor”.
Currently, GTFO It’s Vegan’s first Fulfillment Center is north of Chicago, IL
As explained above, if any item within your order has the COLD SHIPPER label, it must arrive within 3-days. We have thoroughly tested our cold shippers and cannot guarantee items will arrive at the required temperature if it takes more than 3 days to arrive.
Shipping costs are based on the weight, box size, and number of items in your package.
For current customers, we strongly encourage you to purchase one of our Saver Memberships which will give you 10% lower pricing on all items. You will find this ofter can offset some or all of your shipping costs.
Shipping Time Frames
We require up to 24-36 hours to process your order. We only ship MON-THU each week. Ground and Air packages that take more than 1 days of transit time can only be shipped on MON-WED each week.
We make every effort to ship on your REQUESTED ship date, but we CANNOT guarantee your package will always ship on this date. Once shipped your package, you will receive a tracking number you can use to track your shipment and arrival. If you don’t receive this email, you can log in to your account or contact email@example.com .
As explained above, our Cold Shippers are designed to last up to 72 hours. Given our carriers sometimes mishandle packages, some items may thaw during transport. Please note, as all products are plant-based, as long as your shipment arrives cool, items can be re-frozen or refrigerated as appropriate.
No refunds or credits will be offered for spoilage if items arrive within the promised delivery window.
SHIPAID™️ PACKAGE PROTECTION
We have added PACKAGE PROTECTION FROM SHIPAID™️ at a nominal cost. Shipment carriers cannot always guarantee your order will arrive at your doorstep safely. Things happen! This provides protection against spoilage, loss, damage or theft.
The cost to you is only 2% of the cart value to fully protect your package. Given the number of issues we have had recently with our carriers, we have made this cost mandatory. We apologize for any inconvenience, but trust us, this is the best investment you will ever make in securing your order.
In the event you file a claim for a damaged, lost, spoiled, or stolen package that is approved, GTFO It’s Vegan will provide you a STORE CREDIT for the value of the claim. Please allow up to 7 days for the claim to be processed.
If you encounter an issue, simply reach out to firstname.lastname@example.org and we will handle your claim. Please know, the claim filing and handling process may take a few days, so please be patient.