FAQ


What is GTFO, It’s Vegan

GreaTFOods, It’s Vegan (a.k.a. GTFO, It’s Vegan) is a progressive, online market of curated vegan groceries and other vegan related products.

What do we mean by progressive? Vegan food options have been around a long time; however, it is only recently that we have seen a surge of new vegan innovations. Often we source our products from new companies or recent innovations. Our goal is to offer you products before you can find them elsewhere.

What do we mean by curated? As we ourselves are vegans, we have tasted our fair share of good and bad products. So we only offer products on our site that our team has personally tasted and approves for sale.

Is GTFO, It’s Vegan secure?

To protect your personal information we follow the generally accepted industry standards. We use Secure Sockets Layer (SSL) software to encrypt information you input on our site. When a transaction is processed, the information transmitted to and from the site is encrypted.

Do we stand behind our products?

GTFO, It’s Vegan carefully curates and stands behind each one of our products. If you’re not satisfied, follow our return policy outlined above. Please note that perishable and edible items are not returnable based on personal taste preferences, but if you contact us we’ll do our best to accommodate your needs.

Can I recommend a product?

Of course! Our customers are often our best source of new vegan innovations. Just click here to submit a suggestion.

Can I purchase a product as a gift?

Absolutely, please put the recipient’s address in the “Shipping Info” section during Step 1 of checkout. Then under “Shipping Method” (Step 2) check “I want to add a gift message” above the “Continue” button.

Please note: each order can only ship to a single address. If you would like to send gifts to multiple recipients, you must place multiple orders.

Please note, we currently do not wrap gift orders.

Do we offer gift cards or certificates?

Yes, if you are interested, please click here to reach us through our contact us form.

Can I write a review for a product?

Yes, please go to the product page and click the “Leave a message” in the comment section. You can also leave a 1 through 5 star review score.

Is GTFO, It’s Vegan designed for a specific browser? How about mobile?

GTFO, It’s Vegan is designed to work on most current browsers, such as Google Chrome, Firefox, and Internet Explorer. If you are having trouble viewing the site, check to make sure that your browser is up to date. If you continue to have problems, try clearing your browser cache.

GTFO, It’s Vegan is also mobile friendly and should work on most portable devices.

Who do I contact if I have a question, comment, or some feedback?

If you have a question that is not answered in this FAQ, or some specific feedback, please click here to complete the form. During normal business hours, we will seek to get back to you within 24 hours or sooner.

You can also click on the CHAT feature on the bottom right hand of every page.

What are your normal business hours?

The GTFO, It’s Vegan website is always open and ready to take your order.

Our normal customer service business hours are Monday through Friday from 9 am Pacific Time to 5 pm Pacific Time.

What are Memberships?

We currently have 3 types of memberships available:

  1. Saver Membership – This membership provides you with 10% off all products and exclusive access to new products.  This Membership is available on a monthly or annual basis.
  2. Premier Ground Shipping Membership – This membership provides free ground shipping on all orders over $40.  This also provides you with 10% off all products and exclusive access to new products.  This Membership is available on a monthly basis.  Please note, this membership is also currently only available to members in Arizona, California, Idaho, Nevada, Oregon, Utah, and Washington.
  3. Premier Air Shipping Membership. This membership provides free air shipping on all orders over $40.  This also provides you with 10% off all products and exclusive access to new products.  This Membership is available on a monthly basis.  Please note, this membership is not available to those living in Hawaii and Alaska.
Do I need a Membership to purchase on the site?

No, you can purchase on the site without a Membership.  Either create a regular user account or check out as a guest.

Can I use my Membership to ship to multiple addresses?

Currently, you can only user your membership to ship to your primary shipping address on file.  If you plan to ship to multiple addresses, you will need to purchase a membership for each address or create a separate user account and pay for shipping to an alternative address.  GTFO It’s Vegan reserves the right to cancel any orders or Memberships that appear to be abusing their Membership privileges.

Do I need an account to place an order?
Not at all. Feel free to check out as a guest.
However, we strongly suggest you set up an account with GTFO, It’s Vegan so you’ll be able save your personal details, such as credit card information and shipping address, as well as see your order history.
Is there a minimum order quantity?

Yes, currently we have a minimum order quantity of $40.00.  Which means the total value of the items in your cart, excluding the cold shipper, must be greater than or equal to $40.00.

Why do we do this?

Currently shipping rates due to Covid-19 have skyrocketed.  The price you pay on the site is half of what we are actually paying for shipping, so we are currently subsidizing shipping to make it affordable to you to buy on our site.

We anticipate removing this restriction shipping rates return to normal.

Can I place and order by phone?
Unfortunately at this time, you can only place orders on the website. However, we are happy to answer any questions you have, so feel to contact us by clicking here to complete the form at the bottom of this page.
Can I modify or cancel an order once I place it?
We process your order within 24 hours of you placing it. In most cases we do not have the ability to modify or cancel it, but please contact us by clicking this link and completing the form at the bottom of this page.
Can I store my credit card information?
If you have a GTFO, It’s Vegan account, once you’re logged in to your account and you place an order, you will be asked if you wish to save the credit card information.
Do you accept PayPal?
Absolutely, you can use PayPal at checkout.
Will there by sales tax on my order?
Currently sales tax will be added for items shipping to California and Nevada. The sales tax will be calculated and added to your order total when you check out.
Note that the prices displayed on our site exclude shipping and taxes.
When will my credit card be charged?
You card will be charged immediately when you complete your purchase. You will see a charge listed on your credit card under the name GTFO, It’s Vegan.
How long will it take for my order to arrive?

We do our best to process each order within 24 hours, especially during normal business hours.

3-day air only ships MON-TUE. 2-day air ships MON-WED. Ground ships MON-THU.

Due to COVID-19, FedEx has removed their  guarantee on 3-day air shipments. Our cold shippers have a 1.5 inch thick eco-friendly liner, are packed with both dry ice and gel packs, and are designed to last at least 3-days.  If you choose 3-day air, it’s possible your package may arrive late and thawed, as the dry ice dissipates after 3 days.

Currently WE CAN ONLY GUARANTEE shipping for those with Premier Air and Ground Memberships, and for those choosing 2-day air and West Coast OnTrac shipping.

Some items may thaw during transport.  Please note, as all products are plant-based, as long as your shipment arrives cool, items can be re-frozen or refrigerated as appropriate.


We are not responsible for packages that cannot be delivered or received due to:

  1. Entering of a wrong shipping address
  2. The customer not being at home
  3. Inability to deliver due to locked gates and locked doors
  4. Gated community rules and regulations

Once your product ships, you will be sent your tracking via email.  If you are unable to accept your package, it is your responsibility to call the carrier and make arrangements for delivery.

How do you determine shipping?

Upon checkout, you will select your shipping option based on your geography.

Our distribution facility is in California, so those on the West Coast will have a 1-2 day ground option.   All others can choose 2 or 3 day air.

Also, we are piloting a local delivery option, starting with certain areas within Orange County, California.  You will see this as a shipping option when you enter your zip code.

PLEASE NOTE, shipping costs do vary by the total weight of your order, so the more you order, the more it costs. 

We plan to open a Chicago distribution facility this summer, so those in the Midwest, East and South have a ground shipping option.

 

What days do you ship?

We currently ship on Monday through Thursday each week.  Once you place an order, it typically takes 24-48 hours to process.

PLEASE NOTE:

  1. If you choose a 3-day shipping option, we can ONLY ship on Monday and Tuesday each week to ensure it arrives before the weekend.
  2. If you choose a 2-day option, we ship on Monday through Wednesday each week.
  3. Shipping on Thursday is ONLY for those that do 1-day or have a non perishable item.
How do you pack your products so they stay fresh?

We pack our products in a box insulated with an eco- friendly 1.5 in thick liner.  Then each box is packed with a mix of recyclable gel packs and dry ice to ensure your package stays cold.

We have thoroughly tested our packages to ensure they last up to 3 days.  This is why we cannot ship over weekends and holidays.

PLEASE NOTE:

All carriers have been experiencing delays in ground shipping, so it is possible your packages may take longer than 1-2 days to ship.

Should you notice your shipping is taking longer than 3 days, please notify us immediately by contact us immediately.

Can I change my shipping method after an order has been placed?

Your shipping method cannot be changed after you have placed your order.

If you realize after placing the order you have made a mistake, please contact us immediately.

Can I change the shipping address on my order once it has been placed?

Your shipping address cannot be changed after you have placed your order.

If you realize after placing the order you have made a mistake, please contact us immediately.

Can I ship to a P.O. Box?
Products cannot be shipped to a P.O. Box. Please provide us with a physical mailing address, complete with street name, number, unit or aparment (if applicable), city, state, and zip code.
Can you ship outside the United States?

Currently, we do not have the capabilities to ship products outside of the United States.

What happens if my order is missing a product?

It is possible that you may not receive every product you order.  We will make every effort to notify you in advance that your order does not have all of the products you ordered.  Of note, this is typically due to our decision not to ship products given their expiration date or because a shipment did not arrive as planned.

In the event you don’t receive everything you order, please send an email to support@gtfoitsvegan.com so we can refund your item.

What if a product I order arrives damaged?

It is possible a product you order may arrive damaged, due to mishandling by our shipment carriers.  In the event this happens, please contact us at support@gtfoitsvegan.com with a description and pictures of the damage.  We will then refund you accordingly or provide you with a store credit.

PLEASE NOTE, we cannot send replacement products at this time.  We can only refund you in the event your product arrives damaged or unusable.

What is your return Policy?

Due to the perishable nature of most of our products, we do not accept returns based on personal taste preferences / dislike issues. In the event you are dissatisfied with your purchase, you must contact us within 7 days from receiving your order. We reserve the right to limit refunds and replacements.

If you ever receive an item that is damaged or unusable due to shipping problems, please click this link and complete the form at the bottom of this page immediately and we will be happy to assist. We will do what we can to fix the issue as quickly as possible. If you should ever receive an incorrect product, please email us right away so we can fix your order.

For items that we do offer returns on (personal care, merchandise, etc.), please click this link and complete the form at the bottom of this page before sending any items back to us to inform us of the reason for return and enable us to issue you a return authorization.

If a defective or incorrect item is sent to you, we will take care of return and/or re-ship costs at our expense. Please do not return any items without prior authorization, as our warehouse may refuse to accept any return parcels that are shipped without prior authorization.

How do I send a return?

When applicable, we’ll provide a prepaid return label. Please return your product in the packaging we originally provided, unless otherwise guided by our customer support team.

What are the costs to return a product?

If the return was due to an issue we caused, or damage caused during shipping, there will be no cost to return your product.

For all other returns, the return shipping cost will be deducted from your refund.

How long will it take to process a refund?

Once we receive your return, it takes about 7-10 business days to process the return. We’ll credit the original form of payment (credit card or PayPal).

Can I exchange an item?

Unfortunately, we cannot process exchanges.

How do I use a promotional code?
If you have received a promotion or coupon code, in your shopping cart, click on the “Apply Coupon” button and enter your coupon code.
Can I use more than on promo code at a time?
Promo codes are not stackable and only one can be used per order.
What if my promo code isn’t working?

Sometimes, it helps to copy and paste the code into the promo code field instead of trying to type it by hand. If your code is still not working, it is possible the code has expired, but feel free to contact us.

How do I create an account?

Go to the top-right corner of our site and click the Login/Sign Up link. You will have the option to create an account by providing an email address and password.

I have placed an order before, does that mean I have an account?

Not necessarily. If you checked out as a Guest in the past, you must create an account with us to enjoy benefits such as being able to see your order history, store your personal infomation, and more. Orders placed as a Guest will not be visible in account history.

If I get an email from GTFO, It’s Vegan, does that mean I have an account?

Signing up for the email newsletter does not automatically sign you up for an account with us. These are two different processes.

Why can’t I log in?
It is possible you don’t have an account. Please note that signing up for our email list does not automatically create an account. If you are uncertain whether or not you have an account, feel free to contact us.
If you have forgotten your password, you can use the “Forgot your password” link on the login page.
Can I change my password?

Log into My Account and go to Account Information and follow the instructions to change your password.

How do I change my email address?

Feel free to contact us.

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