GreaTFOods, It’s Vegan (a.k.a. GTFO, It’s Vegan) is a progressive, online market of curated vegan groceries and other vegan related products.
What do we mean by progressive? Vegan food options have been around a long time; however, it is only recently that we have seen a surge of new vegan innovations. Often we source our products from new companies or recent innovations. Our goal is to offer you products before you can find them elsewhere.
What do we mean by curated? As we ourselves are vegans, we have tasted our fair share of good and bad products. So we only offer products on our site that our team has personally tasted and approves for sale.
To protect your personal information we follow the generally accepted industry standards. We use Secure Sockets Layer (SSL) software to encrypt information you input on our site. When a transaction is processed, the information transmitted to and from the site is encrypted.
GTFO, It’s Vegan carefully curates and stands behind each one of our products. If you’re not satisfied, follow our return policy outlined above. Please note that perishable and edible items are not returnable based on personal taste preferences, but if you contact us we’ll do our best to accommodate your needs.
Of course! Our customers are often our best source of new vegan innovations. Just click here to submit a suggestion.
Absolutely, please put the recipient’s address in the “Shipping Info” section during Step 1 of checkout. Then under “Shipping Method” (Step 2) check “I want to add a gift message” above the “Continue” button.
Please note: each order can only ship to a single address. If you would like to send gifts to multiple recipients, you must place multiple orders.
Please note, we currently do not wrap gift orders.
Yes, if you are interested, please click here to reach us through our contact us form.
Yes, please go to the product page and click the “Leave a message” in the comment section. You can also leave a 1 through 5 star review score.
GTFO, It’s Vegan is designed to work on most current browsers, such as Google Chrome, Firefox, and Internet Explorer. If you are having trouble viewing the site, check to make sure that your browser is up to date. If you continue to have problems, try clearing your browser cache.
GTFO, It’s Vegan is also mobile friendly and should work on most portable devices.
If you have a question that is not answered in this FAQ, or some specific feedback, please click here to complete the form. During normal business hours, we will seek to get back to you within 24 hours or sooner.
You can also click on the CHAT feature on the bottom right hand of every page.
The GTFO, It’s Vegan website is always open and ready to take your order.
Our normal customer service business hours are Monday through Friday from 9 am Pacific Time to 5 pm Pacific Time.
We currently have 3 types of memberships available:
No, you can purchase on the site without a Membership. Either create a regular user account or check out as a guest.
Currently, you can only user your membership to ship to your primary shipping address on file. If you plan to ship to multiple addresses, you will need to purchase a membership for each address or create a separate user account and pay for shipping to an alternative address. GTFO It’s Vegan reserves the right to cancel any orders or Memberships that appear to be abusing their Membership privileges.
Yes, currently we have a minimum order quantity of $40.00. Which means the total value of the items in your cart, excluding the cold shipper, must be greater than or equal to $40.00.
Why do we do this?
Currently shipping rates due to Covid-19 have skyrocketed. The price you pay on the site is half of what we are actually paying for shipping, so we are currently subsidizing shipping to make it affordable to you to buy on our site.
We anticipate removing this restriction shipping rates return to normal.
We do our best to process each order within 24 hours, especially during normal business hours, and ship it out on your preferred ship date.
3-day air only ships MON-TUE. 2-day air ships MON-WED. Ground ships MON-THU.
Due to COVID-19, FedEx has removed their guarantee on 3-day air shipments. Our cold shippers have a 1.5 inch thick eco-friendly liner, are packed with both dry ice and gel packs, and are designed to last at least 3-days. If you choose 3-day air, it’s possible your package may arrive late and thawed, as the dry ice dissipates after 3 days.
Currently WE CAN ONLY GUARANTEE shipping for those with Premier Air and Ground Memberships, and for those choosing 2-day air and West Coast OnTrac shipping.
Some items may thaw during transport. Please note, as all products are plant-based, as long as your shipment arrives cool, items can be re-frozen or refrigerated as appropriate.
We are not responsible for packages that cannot be delivered or received due to:
Once your product ships, you will be sent your tracking via email. If you are unable to accept your package, it is your responsibility to call the carrier and make arrangements for delivery.
Upon checkout, you will select your shipping option based on your geography.
Our distribution facility is in California, so those on the West Coast will have a 1-2 day ground option. All others can choose 2 or 3 day air.
Also, we are piloting a local delivery option, starting with certain areas within Orange County, California. You will see this as a shipping option when you enter your zip code.
PLEASE NOTE, shipping costs do vary by the total weight of your order, so the more you order, the more it costs.
We plan to open additional distribution facilities in early 2021 , so those in the Midwest, East and South have a ground shipping option.
We currently ship on Monday through Thursday each week. Once you place an order, it typically takes 24-48 hours to process.
We pack our products in a box insulated with an eco- friendly 1.5 in thick liner. Then each box is packed with a mix of recyclable gel packs and dry ice to ensure your package stays cold.
We have thoroughly tested our packages to ensure they last up to 3 days. This is why we cannot ship over weekends and holidays.
All carriers have been experiencing delays in ground shipping, so it is possible your packages may take longer than 1-2 days to ship.
Should you notice your shipping is taking longer than 3 days, please notify us immediately by contact us immediately.
Your shipping method cannot be changed after you have placed your order.
If you realize after placing the order you have made a mistake, please contact us immediately.
Your shipping address cannot be changed after you have placed your order.
If you realize after placing the order you have made a mistake, please contact us immediately.
Currently, we do not have the capabilities to ship products outside of the United States.
It is possible that you may not receive every product you order. We will make every effort to notify you in advance that your order does not have all of the products you ordered. Of note, this is typically due to our decision not to ship products given their expiration date or because a shipment did not arrive as planned.
In the event you don’t receive everything you order, please send an email to firstname.lastname@example.org so we can refund your item.
It is possible a product you order may arrive damaged, due to mishandling by our shipment carriers. In the event this happens, please contact us at email@example.com with a description and pictures of the damage. We will then refund you accordingly or provide you with a store credit.
PLEASE NOTE, we cannot send replacement products at this time. We can only refund you in the event your product arrives damaged or unusable.
Due to the perishable nature of most of our products, we do not accept returns based on personal taste preferences / dislike issues. In the event you are dissatisfied with your purchase, you must contact us within 7 days from receiving your order. We reserve the right to limit refunds and replacements.
If you ever receive an item that is damaged or unusable due to shipping problems, please click this link and complete the form at the bottom of this page immediately and we will be happy to assist. We will do what we can to fix the issue as quickly as possible. If you should ever receive an incorrect product, please email us right away so we can fix your order.
For items that we do offer returns on (personal care, merchandise, etc.), please click this link and complete the form at the bottom of this page before sending any items back to us to inform us of the reason for return and enable us to issue you a return authorization.
If a defective or incorrect item is sent to you, we will take care of return and/or re-ship costs at our expense. Please do not return any items without prior authorization, as our warehouse may refuse to accept any return parcels that are shipped without prior authorization.
When applicable, we’ll provide a prepaid return label. Please return your product in the packaging we originally provided, unless otherwise guided by our customer support team.
If the return was due to an issue we caused, or damage caused during shipping, there will be no cost to return your product.
For all other returns, the return shipping cost will be deducted from your refund.
Once we receive your return, it takes about 7-10 business days to process the return. We’ll credit the original form of payment (credit card or PayPal).
Unfortunately, we cannot process exchanges.
Sometimes, it helps to copy and paste the code into the promo code field instead of trying to type it by hand. If your code is still not working, it is possible the code has expired, but feel free to contact us.
Go to the top-right corner of our site and click the Login/Sign Up link. You will have the option to create an account by providing an email address and password.
Not necessarily. If you checked out as a Guest in the past, you must create an account with us to enjoy benefits such as being able to see your order history, store your personal infomation, and more. Orders placed as a Guest will not be visible in account history.
Signing up for the email newsletter does not automatically sign you up for an account with us. These are two different processes.
Log into My Account and go to Account Information and follow the instructions to change your password.
Feel free to contact us.